What sort of materials do you use?
We make all our jewelry using salvaged car metal and sterling silver. We believe in using high quality materials to create our jewelry because we want it to last. Each piece of metal used retains is original car paint, unaltered. Each scratch and layer of color eludes to a time past, and a unique, untold story.
Do you make everything?
Absolutely! We are passionate about the jewelry we create at the Joyride studio and take pride in individually handcrafting each piece just for you!
What if I'm looking for an item that I don't see on your website?
If there is something you've seen before that you don't see online drop us an email. Keep in mind that all our designs are made from salvaged metal making each piece of jewelry unique so this can limit specific supplies. We generally have lots of work available in the studio so if you see a design here that you like but the colors aren't right for you please contact us so that we can discuss what we may have in stock.
How and when will my order ship?
Your purchase will be shipped within 3-7 days from the date of purchase. All orders are shipped using USPS Priority mail which takes 2-3 days to reach you. If you need your order to arrive sooner, please contact us before purchasing to see if we are able to accommodate you.
Do you ship internationally?
Of course! Please contact us through the website and we would be happy to arrange international shipping; costs range from $25 to $60 us dollars.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, and Paypal
How secure is this store?
We use Stripe and Paypal to accept payments. Both are compliant with all PCI requirements. Basically your information is protected to the highest level.
What is your policy on returns/exchanges?
We do not provide refunds,and exchanges will be handled on an individual basis. We DO want you to be thrilled with your purchase so please contact us with any concerns you may have so that we can work together to make sure you're happy.
Do you do repairs for your jewelry?
We stand by our products and believe in customer satisfaction and we will do our best fix any problems that may arise. Because salvaged car metal is used in the design process repairs may be dependent on materials available. Please contact us to discuss your needs.
How do I care for my jewelry?
All jewelry from Joyride is made using salvaged car metal and sterling silver and is made to wear for your everyday enjoyment. Each piece of metal is cleaned and sealed with wax although natural patinas may change over time with wear. To keep your jewelry looking fine, we recommend not wearing it in the shower or swimming pool and not sleeping with it on.
If rust develops on your jewelry, simply buff it off completely with a dry piece of scotch brite (the green side of a kitchen sponge), then apply wax to the cleaned area such as furniture or paste wax, beeswax, or micro crystalline wax.
Feel free to contact us with any questions concerning the care of your jewelry.